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Terms and Conditions
This section provides the terms and conditions under which OnlineFX trades.
WARNING: Money Laundering is a very serious International offence and customers should note that any suspicious transactions will be reported to the appropriate authorities in relevant countries without further reference.
All orders are subject to detailed security checks. We adopt stringent anti fraud measures. This may effect the delivery of your order if we have tried to contact to verify details.
Ordering and Payment
The minimum value for ordering currencies and traveller's cheques on-line is £50, the maximum £5000.
For amounts greater than £5000 please call our UK London Office on 020 7224 5799 between 9:30am and 5:00pm, Monday to Friday.
You can pay with any card bearing the Switch, Delta, Visa or MasterCard logo. Your card provider may charge a handling fee on credit cards. This is not an OnlineFX charge. We recommend debit cards (Switch / Delta) for currency purchases although some banks may charge a handling fee.
There is absolutely no service fee or commission on the transaction. There is a £4.95 handling fee to cover the cost of the delivery.
Once you have placed an order, it cannot be cancelled. However we may buy back the currencies at the same rate if it is established that the order has resulted from a genuine mistake.
The onus of proving such mistakes falls to the Customers and must be communicated to OnlineFX Limited within 24 hours.
In the case of UK deliveries and where OnlineFX Limited agrees to buy back the currency, there will be a small handling charge; the handling charge for other destinations will vary.
Delivery
UK customers can expect to receive their money within one working day* if they place their order by 12:30pm. Customers who place orders after 12:30pm can expect to receive their money within two working days.
Where delivery is made at customer's request, OnlineFX can accept no direct responsibility or liability for safe delivery beyond ensuring the secure handover of payment to the chosen delivery address.
Customers must refuse to accept any damage packages delivered by Royal Mail. OnlineFX Ltd will not accept any responsibility for damaged packages.
Royal mail undertake to deliver packages by 1.00pm the next working day. Track and trace on packages can be made from 1.30PM Please note that in some circumstances the delivery will be after 1.00PM and in the case of outer districts for example Scotland and Northern Ireland this may take two working days.
* Please Note that this service may be affected as result of influences on the ability of our delivery company Royal Mail to complete its service.
Please note that:
Your money will ordinarily be delivered to your card billing address. On receiving the delivery you will be required to sign a delivery receipt.
If you are not at home (or the delivery address) you will be requested to collect the package at your local sorting office. No delivery can be guaranteed on Saturdays or Sundays. Orders placed on Friday after 12:30pm or during the weekend will be delivered on Tuesday.
It is essential that you have a person you trust available at the delivery address to receive and sign for your delivery, as OnlineFX will not accept any liability for fraudulent acts committed by such third party signatories.
Please note the delivery charge includes insurance against loss / theft in transit.
Exclusion clause
OnlineFX Limited excludes all liability for any claim arising from any act undertaken for a Customer unless the Customer can prove that OnlineFX Limited caused the Customer to suffer loss.
When determining if OnlineFX Limited has caused a Customer to suffer loss, the Customer accepts the actions of intermediaries not employed by OnlineFX Limited are the actions of third parties. OnlineFX Limited will not be responsible for any loss caused by a third party. This does not affect the customers' statutory rights.
Disclaimer
None of the information contained in this website constitutes, nor should be construed as Financial Advice. OnlineFX provides information using its best endeavours to achieve accuracy, but this cannot be guaranteed. OnlineFX therefore does not warrant this site's contents, and exclude any implied warranty, in particular relating to exchange rates, market prices and data. OnlineFX Ltd is showing rates as an indication only. All information is given with the proviso that while we give an indication of today’s rates, we will not be held responsible for any human or machine error that causes a wrong rate to be published. In the event of an incorrect rate quoted on any order, we will contact you to advise the correct rate and amend the order accordingly. You can then confirm if you wish to proceed with the amended order. Neither OnlineFX, nor any entities from whom they receive information, nor any entities with whom their site is linked, shall be liable for any investment or other decisions made on the basis of the information provided.
Governing Law
Customers contracting with OnlineFX Limited agree that English Law governs this contract.
Free Delivery
Orders over £300 when paid for by debit card and bank transfer will receive free delivery please select this option in the shopping cart. Please note that the acceptance for free delivery will be monitored and non qualifying orders will be subject to the delivery charge.
Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998..
Minimum Wording Required
You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information
We will validate name, address and other personal information
We will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.